FAQs

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Shipping & Return

  • Most of our pieces are made just for you! Please allow 3–4 weeks for delivery so we can ensure your item is crafted and shipped with care.

  • No need to worry — your order will ship as usual and remain duty-free within Canada. Scyla Boyer pieces aren’t subject to any additional taxes or fees, unless otherwise noted at checkout.

  • We do ship internationally.

    Orders shipped within the USA are sent via UPS at a flat rate of $9.99, while all international orders are shipped via UPS at a flat rate of $19.99.

    or rush orders, please contact us via our Contact Page, and we will respond within 24 hours with available options and additional charges

  • We take great care in making sure your order arrives on time and in perfect condition.

    Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow its journey to you.

    Please allow 24–48 hours for the tracking link to activate after you receive it.

  • Scyla Boyer Jewelry does not accept returns; however, exchanges may be considered on a case-by-case basis. While we take great care to maintain the highest standards of quality control, we understand that exceptions may occur.

    If you receive an item with a manufacturer defect, we will gladly exchange it for you. Please ensure that all original labels, packaging, and the sales receipt are included with your return.

    Exchanges must be requested within 7 days of receiving your order and returned within 7 days of the exchange request. Customers are responsible for all shipping costs associated with returned items.

    For additional questions or to initiate an exchange, please contact us via our Contact Page.

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Payments

  • We’re happy to offer a variety of convenient payment options. You can pay securely using major credit cards, including Visa, Mastercard, and American Express.

    For added flexibility, we also offer AfterPay, allowing you to split your payment into manageable installments.

  • What is Afterpay?

    Afterpay offers a flexible and convenient way to enjoy your purchase now while spreading the cost over time. With Afterpay, you can divide your total into four easy, interest-free installments paid every two weeks, using either a credit or debit card. At checkout, you’ll be charged the first 25% of your purchase, making luxury more accessible without compromising your budget.

    How do I sign up for an Afterpay account?

    When you reach checkout, you’ll have the option to select Afterpay as your payment method. First-time users will need to create an account by providing some basic details, including payment information. To qualify, you must be of legal age in your region, reside in Canada or the United States, and meet Afterpay’s eligibility requirements. Approval is instant, allowing you to complete your purchase with ease and confidence.

    Please allow 24–48 hours for the tracking link to activate after you receive it.

  • For our valued clients shopping from outside Canada or the U.S., your bank or credit card provider may apply an international transaction fee. To ensure a seamless experience, we recommend confirming any potential fees with your financial institution before completing your purchase.

    While Scyla Boyer Jewelry is not responsible for these charges, we want you to feel confident and informed every step of the way.

  • Simply enter your exclusive discount or promo code at checkout to enjoy special savings on your order.

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Jewelry Care

  • Scyla Boyer Jewelry pieces are beautifully plated in rich 18k yellow gold, with select designs also available in genuine 14k and 18k solid gold options.

    We are proud to ensure that every piece is crafted with your comfort in mind — all Scyla Boyer Jewelry is completely lead and nickel free, making it safe and gentle for sensitive skin.

  • To preserve the radiant beauty and longevity of your gold-plated jewelry, we recommend keeping it away from water. For best results, please remove your pieces before exercising, bathing, or swimming.

    To maintain the luminous finish, apply perfumes, lotions, and hair products before putting on your jewelry, helping to prevent any dulling of the delicate plating.

    When not worn, we suggest storing your jewelry in the provided pouch to protect it from scratches and keep it looking exquisite for years to come.